Frequently Asked Questions | Eternal Creation

FAQ   Help

You'll find the answers to several common questions here. If you don't see what you're looking for, please check our Help page, or contact us.

I'm an existing customer - how do I login to my account on the new website?

We couldn't bring over passwords from our previous site for privacy reasons, so you need to activate your account here on our new site. But don't worry, it's pretty simple!

All you have to do is enter your name and email and set a new password. We'll send you an email with an activation link. Visit the link and you're done.
The system will magically merge your previous account with the new one - and we'll give you $10 in rewards as a bonus!

Update your account now

Please email us if you have any queries.
How will your clothes fit me? Help me order the right size!

We have done our best to design clothing with this question in mind. We include flexibility where we can: adjustable straps, shoulder ties, waist and back ties, shirring and other stretchy tricks to ensure a good fit.

First, look at our sizing charts. We show how our sizes relate to Australian, European and American sizes. Measure yourself and compare to be sure. Our measurements refer to your body measurements. We've allowed extra room in each of our designs for fit.

If you are still unsure, feel free to contact us and we can help you!

How long will it take to get my order?

Our Fair Trade clothing is made to order at our Himalayan Tailoring Centre and ships from North India. Shipping takes from 1 to 3 weeks depending on the carrier you choose, but we like to think it is worth the wait!

If you’re concerned about time, select the FEDEX Priority option. You can preview your shipping charges on the basket page prior to checkout.

How do I track my order?

Easy! Click on your Account (the little person in the top menu). There you can see where your order is in the process. We'll email you on receiving your order, and also once it's shipped. If you need an update once your order's shipped we can track it for you, or send through tracking information.

What about returns and cancellations?

Our clothing is handmade to order, so please choose carefully. However, we do understand that mistakes can be made when you order, and mistakes may occasionally slip past our vigorous quality control department.

If you do need to return an item, we’ve done our best to make this process as painless as possible. If you need to cancel your order please contact us immediately so we can see where we are in the shipping process, and we will do what we can to help you.

Find out more about returns and cancellations on our Help page.

What can I do with all these rewards? And how can I get more?!

It's simple to earn rewards! Just keep buying beautiful things on our site and rewards will automatically accrue in your account. Then tell your family, your friends, co-workers, and even the ladies at the post office all about us. When they buy, you'll earn more rewards too!

Spending your rewards is a piece of cake! Click on "Redeem Points" on the rewards page. A coupon will be generated for you to use on any order. Easy and fun! Get started with rewards, or find out more on our Help page.

How can I sign up for your newsletter to stay "in the know"?

Enter your email at 'Eternal Newsletter' at the bottom of the page and click 'Sign Up'. Our newsletter's packed with updates about sales and giveaways, new products, and tidbits of news from our Himalayan Tailoring Centre. You will also get a welcome offer when you first sign up! Want to know even more? Join us on facebook, or visit our blog!

Fair Trade? What does that really mean?

When you buy our clothes, it’s not just about great designs and beautiful quality. You also make a positive difference to peoples’ lives. Each garment you buy from us has been tailored in a supportive working environment and with fair pay, putting the lives of the tailors first. Our Australian designed clothes are all hand made at our Fair Trade Himalayan Himalayan Tailoring Centre.

I have a retail store. How can I re-sell Eternal Creation designs?

Verified stores can order online, via email, over the phone, or with one of our helpful sales agents. Find out more on our wholesale pages. We’d love to work with you, so contact us today!

One of your pages is not working!!

AH! So sorry about that! We work really hard to maintain our site, but if something fell through the cracks, please let us know immediately if you’re able. We appreciate you taking the time to help us improve your experience here.

Where can I get a coupon code?

We offer discounts and coupons all the time. Stay updated with any of our social media accounts for specific specials and sign up for our newsletter to get special coupons and discounts! Just because you looked, here's an easter egg - please enjoy 5% off your entire order; USE CODE: 5OFF at checkout.

What if I have more questions and I want to deal with a real person?

We're always delighted to hear from you! Please don't hesitate to drop us a line with any questions, comments, concerns, compliments, dreams, doubts, desires, or even just to say hello. So, contact us - we're here to help!


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